St. Augustine Information, FL Hotel FAQ
Frequently Asked Questions – Hotel
A: Check-in is at 4 PM and check-out is at 11 AM.
A: We are 100% NON-SMOKING. Smoking is permitted in designated areas only
A: Wireless internet access is complimentary, and it is available throughout the entirety of the hotel.
A: The Southern Oaks Inn offers a delicious country buffet breakfast, served hot every morning. It is included.
A: We currently do not have a fitness center or exercise room on property.
A: We do offer a business center that is available 24 hours a day.
A: Yes, we do.
A: Yes, we do.
Frequently Asked Questions – Directions
A: Please, see our E-Map section on this website.
A: We are located 1.5 miles from Downtown St. Augustine and the historic district.
Frequently Asked Questions – Reservations
A: Upon availability, we offer complimentary rollaways/cribs in our 1 King Bed rooms only.
A: If your reservation was not made directly through our hotel, you must contact your online travel agency.
A: You may cancel your reservation up to 48 hours prior to your arrival date without penalties. After this grace period, you are responsible for one night’s charges. This includes no shows and early departures.
A: A valid, government issued picture ID must be presented at check-in and must match name on Credit Card.
A: Guests must be 21 years or older with valid identification to reserve and check into our hotel.
A: We do not have adjoining or connecting rooms. If available, we can always offer to assign rooms next to each other.
Frequently Asked Questions – Rooms
A: We have 2 types of accommodations: rooms with 1 King Bed and rooms with 2 Queen Beds.
Frequently Asked Questions – Pets
A: No, we are only dog-friendly! Please be advised that the room rate with a dog is $15 above the daily room charge. Up to two dogs are permitted in a room, with no restrictions in weight, height, or type.
A: Yes, we do. Only a separate block of rooms on one side of our property is dog-friendly. The rooms on the opposite side are completely dog free.
Frequently Asked Questions – Concierge
A: Email our concierge at [email protected] or call the hotel directly.